Incident-management

This is the project for Johnson & Johnson. We actually help them to find some insights from current incident management process.

The data source belongs to Johnson & Johnson. I can’t share here. I can only share the tableau outputs.

Output

Reopen Incidents by Resolutoin Code

Separating by resolution code, Insights about current categories and SLA are generated.

Number of Tickets by Resolution Code

From this graph, we want to monitor quarterly tickets changing.

Mean Time Resolution Evaluation

Different team’s performance is monitored by this visual.

Mean Time Resolution

This is also related to SLA analysis. It monitors current SLA performance.

Product Word Clound

Find the most frequent reasons for incidents.

Dashboard

Final Dashboard

Find the most frequent reasons for incidents.